Technology Support Requests

The IT staff has a ticketing system we use for IT requests. Please send an email to soshelp@iupui.edu and a ticket will automatically be generated. If you cannot send an email request, please call 278-2453.  If your call is not answered, please leave a message and a ticket will automatically be generated.  IT staff normal operations are Monday – Friday, 9 am – 5:30pm excluding holidays and breaks.

Note: Website issues and update requests can be sent to the ticket system at sosweb@iupui.edu 

Expected Turn-Around Time

Once a ticket is generated, you will receive an automated email response telling you the ticket has been generated. For non-emergencies, you will be contacted within one business day. An IT staff member will provide an estimated completion time if the task cannot be completed the same day.

Requests will be elevated to emergency status by the IT staff if the problem impedes mission critical services or affects multiple personnel. If you believe your request is an emergency, please state that in your request email.

Ticket Status

When a request is sent to soshelp@iupui.edu the system generates a request ticket and sends an email to the requestor. If you would like to view the progress as the IT staff works on your request, you can visit the Request System through the web. The first time you visit the system, enter your email address and click on the “Forgot you password?” link. This will send you information on setting a password. Once you log in, your open requests will be displayed. Click  on the request you are interested in to view the progress.