Technology Support Requests

The School of Science IT staff supports faculty, staff and student labs in the School of Science.  To submit a request, email soshelp@iupui.edu.  A support ticket will be automatically generated in our queue and you will receive a confirmation email. If you cannot send an email request, please call 278-2453.  If your call is not answered, please leave a message and a ticket will be automatically generated.  IT staff normal operations are Monday - Friday, 9 am - 5:00pm excluding holidays and breaks.

Note: To submit a request for a website issue and update requests, email sosweb@iupui.edu. Outside the School of Science please contact your School's IT group or UITS.

Expected Turn-Around Time

Once a ticket is generated, you will receive an automated email response telling you the ticket has been generated. For non-emergencies, you will be contacted within one business day. An IT staff member will provide an estimated completion time if the task cannot be completed the same day.

Requests will be elevated to emergency status by the IT staff if the problem impedes mission critical services or affects multiple personnel. If you believe your request is an emergency, please state that in your request email.

Ticket Status

When a request is sent to soshelp@iupui.edu the system generates a request ticket and sends an email to the requestor. If you would like to view the progress as the IT staff works on your request, you can visit the Request System through the web. The first time you visit the system, enter your email address and click on the “Forgot you password?” link. This will send you information on setting a password. Once you log in, your open requests will be displayed. Click  on the request you are interested in to view the progress.